If you’ve recently purchased one of our applications, and the sound doesn’t work there’s usually one of two ways to fix this.

Please check that you don’t have the mute button switched on. It’s either a switch on the side of the iPad or a button in the multi-task tray. To access the multi-task tray double click on the home button and swipe all the way to the left and you’ll see it.

The mute button is on the side of your iPad

Double click your home button to access the multi-task tray



If this isn’t the problem, please make sure you have the latest iOS installed by updating your device with iTunes. If the problem persists, try deleting the app and downloading again. You can restore your purchases from the settings screen. If you have purchased any in-app purchase you will not be charged for it again.

If the prompt ask you to “purchase” something you’ve bought before, tap purchase and then iTunes will detect that you’ve purchased the add-on or upgrade previously and you’ll be able to restore it for free.

If you run into trouble – please don’t hesitate to contact us again. If you you’re problem is to do with a purchase, or being charged twice, please contact iTunes because we are unable to issue refunds, or check your purchase history.